Team management: Oversee daily operations, set performance goals, coach and mentor the team, and conduct performance reviews.
Strategy and compliance: Develop and implement effective collection strategies, ensure adherence to company policies and financial regulations, and manage escalations.
Performance and reporting: Monitor key performance indicators (KPIs), analyze data to improve efficiency, and assist management with reporting on team performance and collection targets.
Collections and customer relations: Act as a point of escalation for difficult collection issues, negotiate payment plans, and ensure customer satisfaction while maintaining a professional approach.
