Branch Manager-Personal Loan (Salaried)

Job Description

A Branch Manager for salaried personal loans is a managerial position within a bank or NBFC responsible for leading the branch team to achieve personal loan sales targets for salaried customers, managing branch operations, and ensuring compliance with financial regulations. 

Key Roles and Responsibilities

The responsibilities of a Branch Manager in this domain typically include:

• Sales and Business Development: Driving personal loan disbursements for salaried individuals, developing sales strategies, and identifying new customer segments and cross-selling opportunities.
• Team Leadership: Leading, mentoring, and managing a team of loan officers and relationship managers, setting performance goals, and conducting reviews.
• Customer Relationship Management: Building and maintaining strong customer relationships, ensuring high satisfaction, and handling escalations effectively.
• Branch Operations: Overseeing day-to-day operations, managing documentation and loan processing timelines, and monitoring cash flow.
• Compliance and Risk Management: Ensuring adherence to internal policies, regulatory guidelines, and audit requirements. This includes monitoring credit quality and minimizing delinquency rates.
• Reporting and Analysis: Preparing reports on branch performance, disbursements, and collections, and analyzing market trends. 

Required Qualifications and Skills

• Education: A Bachelor’s degree in Finance, Business Administration, or a related field is typical, with an MBA often preferred.
• Experience: Usually requires 5-8 years of experience in retail lending, with a proven track record in loan sales and branch management.
• Skills: Strong knowledge of personal loan products for the salaried segment, excellent leadership, team management capabilities, customer service, and credit underwriting skills are essential.